CLIENT IMPACT

This case highlights how an unhealthy leadership style can undermine teamwork but that sustainable positive change is possible with the right coaching intervention and data-driven approach.

The Big Challenge

A division president at a large company had adopted a command-and-control management style that stifled open dialogue within their team. When under stress, the leader became overly demanding and unapproachable. The division president’s management style was counterproductive and hampering the team’s performance. A shift in approach was needed to create a healthier, more productive work environment.

The Big Challenge – “Caused Results”

When left unaddressed, the division faced compounding issues, including further declines in productivity, an inability to attract top talent, an eroding culture, and potential disciplinary action against the leader.

This unhealthy leadership approach resulted in several negative consequences:

• Team frustration and tension
• Poor morale among employees
• Diminished trust in the leader
• Missed project deadlines
• High employee turnover

The AG Solution

To address this challenge, the company brought in AG Solutions, a leadership coaching firm. AG implemented their proprietary “AG 180 Bold Coaching Methodology” and the “AG Listen: Pulse Survey” to gain deep insights into the team dynamics.

The key elements of the solution included:

• AG 180 Bold Coaching – Intensive one-on-one coaching for the division president.
• AG Listen: Pulse Survey – Anonymous surveys administered to the team to measure morale, trust, collaboration levels, and perceived leadership effectiveness.

The Company and Leader Results – Win-Win 

Within 6 months of implementing AG’s solution, remarkable improvements were observed:

• Team Morale increased from 2.0 to 4.6 out of 5
• Noticeable increase in mutual respect, trust and collaboration across the team
• The division surpassed 8 out of 10 of their key performance indicators (KPIs)
  
  

By transforming the division president’s management approach through coaching and carefully measuring team sentiment, AG Solutions helped create an environment conducive to open communication, psychological safety, and high performance.

The case study demonstrates that even talented leaders can falter if they fail to adapt to a new environment. However, the right support can quickly course-correct misalignment and reinvigorate performance.

The Big Challenge

A recently hired Executive Vice President of Operations was so laser-focused on addressing the lack of processes and significant inefficiencies within the company that he overlooked taking the time to learn the existing culture, unwritten rules, and develop relationships with his new team.

Caused Results

This oversight led to a breakdown in communication and rapidly escalating challenges:

• Team frustration mounted as changes were implemented without context
• Decision-making was delayed by lack of trust and buy-in
• Conflicts between the leader and team members frequently erupted
• Trust in the new EVP’s leadership diminished
• Overall team performance and morale plummeted
• Key performance indicators and project deadlines were missed

The newly hired EVP’s prioritization of operational overhauls above all else was severely impeding his ability to integrate, build bonds with the team, and ultimately drive sustainable improvements.

The AG Solution

To course-correct, the company engaged AG Solutions and implemented two key programs:

1. AG 180 Bold Executive Coaching – One-on-one coaching for the EVP to develop emotional intelligence, empathy, communication skills and change leadership abilities.
2. Leadbridge: Integrating Newly Hired Executive and Team Reset Program – A comprehensive team intervention to rebuild trust, increase communication, and align the EVP with the existing culture and team dynamics.
   
   

The Company and Leader Results: Win-Win

Within 6 months of AG’s intervention:

• Trust in the EVP’s leadership improved from 2.5 to 4.1 out of 5
• A re-set was achieved, with much better collaboration, trust and communication between the leader and team
• A noticeable increase in respect for and partnership with the EVP
• The team achieved 7 out of 9 of their key performance indicators

By integrating coaching for the executive and a targeted program to rebuild team cohesion, AG Solutions helped a previously misaligned leader and group get on the same page. This re-alignment paved the way for improved performance and achievement of critical goals.